Overnight Roadside Support Specialist – Bilingual (French / English)

Now Hiring: Bilingual French & English Customer Service Representative
Pay Range: $20.50 to $21.50/hr
Schedules: Full-Time, Rotating OVERNIGHT Shifts
• Option 1
• Long Week: Wednesday–Saturday (7:00 PM – 7:00 AM)
• Short Week: Thursday–Saturday (7:00 PM – 7:00 AM)
• Option 2
• Long Week: Sunday–Wednesday (7:00 PM – 7:00 AM)
• Short Week: Sunday–Tuesday (7:00 PM – 7:00 AM)

Apply now: eagleteleservices.biz/careers.html
Completion of the application process is required for consideration.

About Eagle TeleServices

Eagle is a 24/7 customer response center serving the North American commercial trucking industry. We support after-hours road service for industry leaders such as Michelin Americas Truck Tires, Yokohama Commercial Tire, American Commercial Tire Network, and independent tire dealers.

Joining our team means developing a strong sense of urgency and problem-solving skills that help keep trucks — and the economy — moving.

Position Overview

We’re looking for a bilingual (French & English) communicator who thrives in a fast-paced, customer-focused environment. You’ll play a key role in helping commercial truck drivers get back on the road quickly and safely.

Key Responsibilities
• Accurately locate vehicle breakdowns across the U.S. and Canada using digital mapping tools
• Communicate clearly and professionally in both French and English via phone and email
• Coordinate with drivers, fleet dispatchers, and tire vendors to arrange timely tire replacements
• Follow detailed customer profiles to ensure accurate service and product fulfillment
• Enter critical service information into our system in real-time during calls

What You Bring
• Full fluency in French and English (spoken and written)
• Minimum typing speed of 40 words per minute
• Strong verbal and written communication skills with sharp attention to detail
• At least 1–2 years of customer service experience
• Ability to multitask in a high-pressure environment
• Confident navigation of online tools and mapping applications
• A personal computer and reliable high-speed internet (cable or fiber) that meet our tech requirements

Ready to Apply?

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Job Type: Full-time

Pay: $20.50 – $21.50 per hour

Expected hours: 36 – 48 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• 12 hour shift
• Overnight shift
• Rotating shift

Education:
• High school or equivalent (Required)

Experience:
• Customer service: 2 years (Required)

Language:
• French & English fluently (Required)

Shift availability:
• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Preferred)

Work Location: Remote