Part-Time Call Center Representative (Remote Position)

About the position

We are currently seeking a dedicated and experienced Call Center Representative to join our team in a remote capacity. This position is ideal for individuals who are passionate about providing exceptional customer service and have a minimum of one year of call center experience. As a Call Center Representative, you will be responsible for answering inbound phone calls and providing information regarding various state programs. Your role will involve updating customer and account information as needed, responding promptly to customer inquiries, and soliciting feedback to enhance service quality. You will also handle general customer inquiries and perform other call center duties as required. This is a part-time position that offers flexibility in scheduling, allowing you to choose your work hours within the specified range. However, please note that Monday is a mandatory 8-hour workday, and you will need to commit to a minimum of 16 hours and a maximum of 28 hours per week. The company will provide the necessary equipment for you to perform your duties effectively from the comfort of your home.

Responsibilities
• Answer inbound phone calls and provide information regarding state programs.
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• Update customer and account information as needed.
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• Respond promptly to customer needs.
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• Solicit customer feedback to improve service.
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• Handle general customer inquiries and feedback.
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• Perform other call center duties as needed.

Requirements
• High school diploma or equivalent.
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• Minimum 1 year of Call Center experience.
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• Ability to understand customer needs and find the best solution to customer problems.
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• Strong verbal and written communication skills.
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• Strong interpersonal skills and the ability to engage and interact well with others.
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• Ability to problem solve, prioritize and multi-task.
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• Must be flexible, reliable and available for occasional overtime as needed.
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• High-speed internet must be provided.

Nice-to-haves

Benefits
• Flexible part-time work schedule.
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• Company will supply equipment.