Part-Time Remote Customer Service Representative - job 1 of 2

Part-Time Remote Customer Service Representative

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part-time remote Customer Service Representatives!

Critical Position Requirements:
• Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
• Must be able to provide their own equipment to start with high speed internet that meets speed requirements.
• Must have a distraction free workspace that is free from background noise and interruptions.
• Starting pay is $16.50/hour!

ESSENTIAL ACTIVITIES
• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer’s specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Utilizes systems and resources provided to enhance the overall customer experience.
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Other duties assigned by leadership.

PROFESSIONAL REQUIREMENTS
• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards 
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
• The ability to read and utilize provided scripting in a conversational and timely manner
• Demonstrates a high level of empathy and integrity by always doing the right thing
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• 16+ years of age
• High School Diploma or equivalent, or actively enrolled

WORK FROM HOME REQUIREMENTS
• Personal computer or laptop with Windows 10 or higher. Please note that Macs and Chromebooks are not compatible with our current systems.
• High Speed Internet that meets the below requirements:
• Download Speed = 25 Mbps or higher  
• Upload Speed = 10 Mbps or higher 
• Ping = 50 ms or lower 
• Jitter = 20 ms or lower 
• Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)  
• USB wired headset
• Webcam
• Dedicated workspace free from background noise and interruptions  

WHAT YOU’LL GET
• Pay is $16.50/hour and offers bonus opportunities.
• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.