Product Manager - job 11 of 35

Job Summary

A company is looking for a Product Manager.

Key Responsibilities

• Assess, prioritize, and resolve product-related issues to enhance customer experience
• Track product adoption, develop usage metrics, and assist with customer onboarding
• Monitor contract renewals and document processes for self-service support resolution

Required Qualifications

• 3+ years of product management or customer support experience in enterprise software applications
• Understanding of case handling processes and issue resolution procedures
• Ability to communicate effectively across organizational boundaries
• Strong analytical skills to provide solutions to complex problems
• Proven ability to collaborate and build relationships with customers and team members