Remote Web chat agent

We are seeking a friendly and professional Web Chat Agent to join our customer service team. The ideal candidate will play a key role in delivering excellent customer support and ensuring positive customer experiences.
Key Responsibilities:
? Respond to customer inquiries through live chat in a professional and timely manner.
? Address customer questions, concerns, and feedback regarding products or services.
? Provide troubleshooting support for technical issues, working with the customer to resolve them efficiently.
? Handle customer complaints or issues, offering appropriate solutions and escalating when necessary.
? Maintain a high level of customer satisfaction by delivering exceptional service.
? Record and track customer interactions, ensuring all issues are documented properly.
? Collaborate with other team members and departments to resolve customer issues.
Requirements:
? Previous experience in a customer service or chat support role is preferred but not required.
? Excellent written communication skills, with an ability to clearly articulate information.
? Strong problem-solving skills with a customer-focused mindset.
? Ability to multi-task, prioritize, and manage time effectively.
? Familiarity with web chat software and customer relationship management (CRM) tools is a plus.
? High level of empathy, patience, and professionalism when dealing with customers.
? Comfortable working in a fast-paced, dynamic environment.