Retail Associate Trainee (Entry Level Retail Banker)

About the position

The Retail Associate Trainee position at Valley National Bank is an entry-level role focused on assisting clients with routine banking transactions while adhering to the bank’s quality service standards and operational procedures. Trainees will engage in training classes and development experiences to build a foundation for a career in Retail Banking.

Responsibilities
• Perform all transactions required by customers using appropriate technology.
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• Process deposits and withdrawals, including loan payments and savings.
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• Sell money orders and cashiers’ checks.
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• Process or balance individual cash boxes and complete necessary office work.
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• File signature cards and complete end-of-day proof.
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• Maintain and balance a cash box.
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• Utilize technology such as Teller Scanning Equipment and Cash Recycling machines.
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• Support customers in using Coin Machines.
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• Meet customer expectations and achieve service quality standards.
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• Maintain knowledge of the Bank’s Code of Conduct and all policies and procedures.
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• Participate in and complete required training and development experiences.

Requirements
• Excellent verbal and written communication skills.
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• Strong interpersonal and customer service skills.
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• Strong analytical, problem-solving, and decision-making skills.
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• Detail-oriented with strong organizational skills and high accuracy.
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• Ability to handle multiple projects simultaneously.
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• Ability to interpret various instructions in different forms.
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• Proficient computer skills.
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• High School Diploma or GED with experience dealing with the public.

Nice-to-haves
• Prior cash handling experience.
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• Prior customer service experience.

Benefits
• Equal Opportunity Employment
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• Affirmative Action Employer