Seasonal Call Center Customer Service Representative – Williamsburg, KY area

Job description

Must have a passion for helping people!

KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.

Responsibilities and Duties
? Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
? Handle questions and concerns with the highest degree of courtesy and professionalism.
? Communicate and provide accurate answers to resolve end-users’ questions and concerns.
? Display empathy, have a passion for customer service excellence, and enjoy helping people.
? Use a tactful manner and ability to effectively deal with difficult situations.
? Maintain knowledge of systems/applications/products serviced by the contact center.
? Ability to follow strict work instructions and procedures.
? Adapt to continual changes to work instructions and procedures.
? Available for a flexible schedule
? Attend training as needed.
? Listen to performance feedback and integrate suggestions into your daily tasks.
? Demonstrate a strong attendance record and excellent work ethic.
? Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service.
? Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path.
? Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards.
? Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards.
? Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers.
? Reviews work to validate that information is going to the correct providers/patients, and that the patient’s personal information, and reason(s) for services are correct.
? Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks.
? Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve.
? Listens to performance feedback and integrates suggestions into your daily tasks.
? Demonstrates a strong attendance record and excellent work ethic.

Qualifications and Skills
? Effective listening & comprehension skills
? Ability to closely follow instructions
? Analytical & resourceful problem-solving skills
? High level of accuracy & attention to detail
? Computer literacy, technical aptitude & familiarity with basic office software systems
? Ability to work independently & in a team setting
? Flexibility to work different shifts with the possibility of overtime, when needed
? High School diploma or equivalent; college course work preferred. Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred.
? License/Certification: Medically based trade school diploma/certification, desired.

Benefits:

HOLIDAYS: A minimum of eleven paid holidays per year: New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

Full medical, dental, vision, and life benefits available.

Job Types: Full-time, Temporary

Pay: $21.77 – $22.98 per hour

Expected hours: 40 per week

Benefits:
? Paid time off

Shift:
? 8 hour shift
? Day shift
? Evening shift
? Morning shift

Experience:
? Microsoft Office: 1 year (Preferred)
? Customer service: 1 year (Preferred)
? Data Entry: 1 year (Preferred)

License/Certification:
? Government Public Trust/Tier 1 Clearance (Preferred)

Work Location: Remote

Job Types: Full-time, Temporary, Seasonal

Pay: $21.77 – $22.98 per hour

Expected hours: 40 per week

Shift:
? 8 hour shift
? Evening shift

Work Location: Remote, but must reside in Williamsburg, KY area

Job Types: Full-time, Temporary, Seasonal

Pay: $21.77 – $22.98 per hour

Expected hours: 40 per week

Shift:
? Evening shift

Work Location: Remote