Manage and enhance the ServiceNow CMDB in compliance with ITIL standards and the CSDM framework
Configure ServiceNow Patterns for improved data ingestion and normalization
Troubleshoot ServiceNow Discovery issues and maintain Discovery and MID server health
Required Qualifications:
Proficiency in ServiceNow CMDB and Discovery management
Familiarity with ITIL standards and the CSDM framework
Strong analytical skills for CMDB data quality and troubleshooting
Prior experience in enterprise IT environments required
ServiceNow Certified System Administrator (CSA) certification is necessary
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