Senior Customer Success Manager - job 3 of 8

Job Summary

A company is looking for a Senior Customer Success Manager to serve as a trusted advisor and strategic partner for clients in managing their cancer benefit strategies.

Key Responsibilities

• Lead a portfolio of employee and union clients, ensuring successful onboarding and engagement with services
• Build and maintain strong relationships with key stakeholders and convert clients into advocates
• Monitor client performance metrics and conduct regular reviews to ensure desired outcomes are met

Required Qualifications

• At least 6 years of experience in a high-growth company, particularly in employee benefits and digital health
• Proven track record of strategic client management and building multi-threaded relationships
• Experience serving mid-market and enterprise clients, especially with HR leaders and benefits consultants
• Strong organizational skills with the ability to manage competing priorities
• Proficiency in data analysis and integration, with advanced skills in Sheets