Senior IT Service Manager

Job Summary

A company is looking for a Senior IT Service Manager to oversee IT event management practices and improve service operations.

Key Responsibilities

• Develop and implement strategies for event management operations and policies to ensure high service quality
• Oversee planning and deployment of operational activities for event management and IT customers
• Manage system events processing, incident notification, and escalation management

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 4 - 6 years of related experience in IT service management
• Knowledge of ServiceNow and ITSM tools
• Familiarity with monitoring tools such as Dynatrace and Splunk
• ITIL Foundations v3 certification preferred