Senior Manager of Technical Support

Job Summary

A company is looking for a Senior Manager of Technical Support Operations.

Key Responsibilities

• Lead and manage multiple IT support teams servicing lab environments and test systems
• Ensure efficient operations of servers, workstations, and software across various locations
• Collaborate with stakeholders to define and meet service-level expectations

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's preferred)
• 8+ years of progressive IT experience, including 3+ years managing technical support or IT operations teams
• Proven experience supporting lab/test environments or R&D systems
• Strong understanding of server/workstation hardware, Windows/Linux systems, and remote support technologies
• Ability to obtain suitability for a security clearance