Senior Program Manager - job 3 of 12

Job Summary

A company is looking for a Senior Program Manager, Digital Customer Success.

Key Responsibilities

• Design and launch scalable and automated success programs across the customer lifecycle
• Analyze the digital customer journey to identify friction points and opportunities for improvement
• Manage a portfolio of digital success programs, including planning, execution, and regular business reviews

Required Qualifications

• Experience in digital customer success, program management, or customer enablement
• Strong data evaluation skills to identify and communicate customer insights and trends
• Ability to build and manage complex digital programs with measurable outcomes
• Excellent organizational and project management skills in a fast-paced environment
• Experience with customer engagement tools such as Appcues and Matik or similar