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Service Desk Analyst image - Rise Careers
Job details

Service Desk Analyst - job 1 of 2

Job Summary

A company is looking for a Service Desk Analyst - Night Shift.

Key Responsibilities
  • Provide Level 1 IT support for service requests and incident resolution
  • Handle email and phone communications, ensuring timely response and compliance with shift protocols
  • Create and manage incident tickets, ensuring data integrity and adherence to escalation procedures
Required Qualifications
  • 1-3 years of prior Service Desk experience with incident ticketing systems
  • Proficient in MS Office: Word, Excel, Outlook, PowerPoint
  • Ability to obtain a Public Trust clearance
  • US citizenship required per government contract
  • ITIL Foundation Certification preferred but not required

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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