Sr. Commercial Debt Counselor (Remote)

• *Please note – this posting is only for candidates that reside in Texas, Georgia, Alabama, Missouri, North Carolina, North Dakota, Tennessee, Florida, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity.

Why join us?

· Performance-based bonuses

· Excellent health benefits

· Remote work available

· More than 80% of development opportunities filled from within

· Repeatedly named one of the Best Call Centers to Work For

· Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

For more than 35 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Position Summary:

The Sr. Commercial Debt Counselor role manages and collects delinquent business accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Essential Duties & Responsibilities:
• The Sr. Commercial Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
• The Sr. Commercial Debt Counselor will address business collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
• Ensure effective decisions are made in the best interest of the client requirements and expectations.
• Demonstrates the right judgment that is within authority and scope of work
• Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
• Strong communication skills to work effectively with Business CFO’s, Controllers, Presidents and Finance/Accounting teams.
• Resolve complex issues.
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe.
• Skip-Tracing – to assist in locating & contacting consumers and businesses.
• Meet daily, weekly and monthly goals as set by management at ConServe.
• Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management.
• Achieve a high level of resolution with a compliant and customer centric approach.
• Record Maintenance – proper management & updating of system to maximize contacts.
• Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program.

Education Requirement:
• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:
• One (1) year of ConServe collections experience or five (5) years of relevant/commercial 3rd party debt collection experience.
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred.
• Consistent, proven twelve-month performance history.
• Documented successful debt collection performance records
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• The ability to work the required scheduled shift.
• Fluent in conversational English and ability to proficiently read and write English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis
• A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port
• A private work area in which work activities can be conducted
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• No conflicts of interest with ConServe or our Clients.

O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace.

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Profit sharing
• Referral program
• Vision insurance
• Work from home

Work Location: Remote