Support Services Project Manager/Specialist

Role : Support Services Project Manager/Specialist
Location: Remote
Duration: Longterm
ID: SR-5225897

Scope of Requirement:
• Provide OTS liaison support for needs from agency, vendor, and OTS verticals
• Manage project resources, including other internal groups or third parties
• Develop and manage Agency and stakeholder relationships
• Focus on project’s productivity
• Manage and track OTS decisions, participation, and tasks with the goal of providing timely completion
• Keep track of project invoices and is able to provide budget projections
• Assist in identification and resolution of project risks and issues
• Provide assistance with monitoring and updating the project schedule/roadmap, due dates, release plan, and expectations
• Communicate project timelines and updates, providing weekly updates in Product Delivery’s portfolio system
• Participate in the development of and/or review of project management plans, process documents, deliverables and transition plans
• Assist with updating JIRA items
• Assist with UAT planning and bug tracking/reporting
• Help develop transition plans from: development team to production support team and from product development to product go-live
• Assist with the removal of impediments

Expertise and/or relevant experience in the following areas are mandatory:
• A minimum of 10 years project management experience
• Experience in modernized service delivery

Expertise and/or relevant experience in the following areas are desirable but not mandatory:
• Project Management Professional Certification
• Experience using Jira

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