Team Lead – Client Success

Description:
• Play a pivotal role in leading and scaling the Client Success Manager team
• Collaborate cross-functionally with sales, product, operations, and marketing
• Inspire and guide a high-performing team
• Implement Client Success Manager/account tracking
• Provide updates and escalations to XFN/leadership
• Report into Manager, Client Success and Sales Compliance

Requirements:
• Experience developing training resources and/or mentoring new hires
• 4+ years of Client Success Management, Sales or Account Management, Operations
• 3+ years of people management experience
• Excellent performance management skills
• Adept at project management
• Enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities
• Bias to action and proactively fill opportunities and gaps

Benefits:
• 401(k) plan with employer matching
• Paid time off and paid sick leave
• 16 weeks of paid parental leave
• Wellness benefit
• Commuter benefit match
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program