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Tech Support Supervisor image - Rise Careers
Job details

Tech Support Supervisor

Job Summary

A company is looking for a Supervisor Tech Support to oversee day-to-day operations and lead a team of support agents.

Key Responsibilities
  • Supervise and manage a team of help desk/call center agents, including hiring and performance management
  • Manage daily operations to ensure adherence to service-level agreements and handle escalated customer inquiries
  • Identify opportunities for process improvement and collaborate with other departments to implement solutions
Required Qualifications
  • High School Diploma / GED (or higher)
  • 2+ years of experience in a help desk or call center environment, with at least 1 year in a leadership role
  • Intermediate level of proficiency with CRM and call center tools (e.g., ServiceNow, Genesys, or similar platforms)

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 29, 2025

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