Technical Onboarding Manager

Job Summary

A company is looking for a Technical Onboarding & Service Delivery Manager.

Key Responsibilities

• Lead technical onboarding projects for new customers, ensuring alignment with DevOps and infrastructure goals
• Oversee ongoing Managed DevOps services, maintaining SLA adherence and delivering consistent value
• Collaborate with cross-functional teams to identify and resolve delivery blockers and provide regular status updates

Required Qualifications

• 5+ years of experience in technical project management, onboarding, or managed cloud/DevOps services
• Strong understanding of cloud platforms (AWS, Azure, GCP) and DevOps practices
• Experience in a B2B SaaS or cloud-native environment
• Proven ability to manage multiple customers and priorities in a fast-paced setting
• Familiarity with enterprise or mid-market customer engagement