Technical Support Engineer - job 1 of 6

Job Summary

A company is looking for a Technical Support Engineer to provide high-level technical customer support for digital forensics tools.

Key Responsibilities:

• Deliver exceptional customer service through timely responses to urgent requests via ticketing and live chat systems
• Perform troubleshooting using internal documentation and escalate cases as necessary
• Collaborate with internal teams to resolve customer issues and contribute to a knowledge base for self-service support

Required Qualifications:

• Post-secondary education in Computer Science, Engineering, or equivalent relevant industry experience
• Experience in a customer-facing support role for cloud-based or server-based products
• Understanding of software usage from a customer's perspective
• High degree of resourcefulness, flexibility, and adaptability
• Ability to provide examples of demonstrating care, ownership, dedication, and evolution in previous experiences