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Job details

Technical Support Specialist - job 12 of 31

Job Summary

A company is looking for a Technical Support Specialist - Tier 1.

Key Responsibilities
  • Provide day-to-day support to customers using the Zendesk Product Suite to resolve inquiries
  • Act as a representative to ensure a positive customer experience and drive CSAT scores
  • Investigate operational issues using tools to drive timely resolution and escalate urgent issues as necessary
Required Qualifications
  • 1 year of customer service support experience is required; technical support experience is preferred
  • Familiarity with Cloud Software-as-a-Service (SaaS) offerings and enterprise software
  • Experience using troubleshooting tools such as Datadog and Application Insights is preferred
  • Ability to work independently and collaboratively in a diverse environment
  • Self-motivated and proactive team player with innovative ideas

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

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