Technical Support Specialist - job 1 of 4

Job Summary

A company is looking for a Technical Support Specialist to provide technical support for their web content management system.

Key Responsibilities

• Provide customer service support via multiple channels, ensuring timely and courteous responses
• Document relevant information for each case in Zendesk and manage time effectively to prioritize inquiries
• Research information and solutions using various documentation and apply critical thinking to resolve issues

Required Qualifications

• Bachelor's Degree or College Diploma in Computer Science, Information Technology, or a similar field
• Minimum of 1 year experience in technology-related or higher education organizations
• Exposure to website development and hand coding, including HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages is a plus
• Proficient with Windows and comfortable with Macintosh systems