Technical Support Specialist - job 6 of 14

Job Summary

A company is looking for a Technical Support Specialist to provide enterprise-level technical support to customers.

Key Responsibilities

• Provide day-to-day technical support for customers and internal teams
• Take ownership of issues, conducting research and troubleshooting to reach resolutions
• Collaborate with QA, Development, Product, and Business Operations teams

Required Qualifications

• 1-2 years of experience in enterprise technical support
• Experience with HelpDesk Ticketing Systems, preferably Zendesk
• Experience working with web applications is highly desirable
• Knowledge of HTML and/or CSS is highly desirable
• Understanding of Restful APIs is highly desirable