Utah Licensed Logistics Analyst

Job Summary

A company is looking for a Logistics Analyst (REMOTE/Occasional Field Work) - Utah Only.

Key Responsibilities

• Develop and deploy workforce management strategies and templates for call centers
• Analyze trends related to call handle time and volume to improve forecasts and plans
• Maintain staffing requirements and manage HR-related activities to ensure compliance

Required Qualifications

• Associate degree or equivalent combination of education and experience
• 3-5 years of relevant experience with Workforce Management methodologies in call centers
• Expert level understanding of call center operations, processes, and analytics
• Preferred Bachelor's Degree or equivalent combination of education and experience
• Preferred certifications such as Six Sigma, PMI, or Workforce Certification