Web Hosting Support Specialist

Job Summary

A company is looking for a Customer Experience Specialist for Web Hosting.

Key Responsibilities

• Provide technical support via phone, email/tickets, and chat
• Troubleshoot and resolve advanced website and email issues
• Deliver an outstanding customer experience and help maintain high satisfaction levels

Required Qualifications

• Experience in a technical support or helpdesk role
• Strong troubleshooting skills, especially for websites and email systems
• Experience with web hosting platforms is a strong plus
• A customer service background or a related tech role is an asset