Weekend Team – Inbound Retention Specialist – Sales – US – Remote

Summary:
• Please
note that while this role will operate remotely, it is required that the
candidate resides in the United States (EXCLUDING THE BAY AREA).*

Do you love local
businesses, and want to help them grow? The Yelp Customer Success team is
seeking a dedicated and driven Customer Success Representative to provide a
5-star experience to our small business advertisers! As a member of the
Customer Success team, you will be committed to supporting, consulting, and
retaining our advertisers post-sale. We’d love to have you apply, even if you
don’t feel you meet every single requirement in this posting. At Yelp, we’re
looking for great people, not just those who simply check off all the boxes.

This position requires you to work a
permanent Saturday-Wednesday schedule. On
Saturday and Sunday you will work 7:00am-4:00pm PST and during the weekdays
of your shift you will either work 8:00am-5:00pm or 9:00am-6:00pm in your
timezone. This is a full-time position.

What you’ll do:
• You
will help strengthen Yelp’s revenue retention by providing exceptional and
timely customer support
• You will be
logged into an inbound phone queue for the majority of your day, consulting
and educating our current Yelp advertisers
• You will show clients the value of Yelp by highlighting
their investment returns through ad performance metrics
• You will use strong listening and conflict resolution skills to handle
escalated clients
• You will become an expert in
Yelp’s advertising solutions and adapt product recommendations quickly to
suit client needs – asking probing questions and handling objections will be
critical to your success
• You will
exhibit strong communication skills, both externally with clients and
internally with other Yelp employees
• You will remain organized and efficient in a fast-paced
environment
• You will consistently
achieve/exceed monthly goals

What it takes to
succeed:
• You have a Bachelor’s Degree or 3+ years of
relevant client facing experience
• You are technically
proficient with computers and information systems
• You
have strong communication skills (verbal and written)
• You excel with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or
small business (preferred)
• You have a love for local
businesses and understand their importance in local economies
• You have excellent time management and organizational skills with
the ability to track and complete numerous details
• You
have the ability to handle tough conversations with business owners in a
professional, solutions-oriented manner
• You have the
ability to strike a balance between consulting and supporting as
needed
• You are willing to receive and implement
feedback
• You have the ability to embrace a fast paced
and always-changing environment
What you’ll
get:
• Effective your first day: Medical, vision, and
dental
• Mental health support and services via Modern
Health
• 15 days PTO (accrual begins on date of hire and
increases with 2+ years of tenure thereafter), 12 paid holidays, plus one
floating holiday and 7 paid wellness days
• Up to 14 weeks
of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement
savings plan
• Employee stock purchase plan
• Work from home reimbursement
• The base salary
is $50,000 + performance based incentives
Closing:At
Yelp, we believe that diversity is an expression of all the unique
characteristics that make us human: race, age, sexual orientation, gender
identity, religion, disability, and education – and those are just a few. We
recognize that diverse backgrounds and perspectives strengthen our teams and
our product. The foundation of our diversity efforts are closely tied to our
core values, which include “Playing Well With Others” and
“Authenticity.” We’re proud to be an equal
opportunity employer and consider qualified applicants without regard to
race, color, religion, sex, national origin, ancestry, age, genetic
information, sexual orientation, gender identity, marital or family status,
veteran status, medical condition or disability. Actual
salary offered may vary based on multiple factors, including but not limited
to, an individual’s location and experience. We will
consider for employment qualified candidates with arrest and conviction
records, consistent with applicable law (including, for example, the San
Francisco Fair Chance Ordinance for roles based in San Francisco, the Los
Angeles County Fair Chance Ordinance for roles based in the unincorporated
areas of Los Angeles County, and the California Fair Chance Act for roles
based in California). We are committed to providing
reasonable accommodations for individuals with disabilities in our job application
process. If you need assistance or an accommodation due to a disability, you
may contact us at [email protected] or
415-969-8488. Note: Yelp does not accept agency resumes.
Please do not forward resumes to any recruiting alias or employee. Yelp is
not responsible for any fees related to unsolicited resumes. US
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