Intake Scheduler/Coordinator

About the Role: 

We are looking for a Intake Scheduler/Coordinator to be the first point of contact for individuals seeking support from our health, wellness, and rehab center. This role is critical in ensuring a smooth intake process for new clients by handling calls, scheduling appointments, and managing intake paperwork.

The ideal candidate is professional, empathetic, and highly organized, with strong communication skills to ensure a positive client experience.

Key Responsibilities

• Client Communication:
• Answer and return calls from prospective clients in a timely and professional manner.
• Gather relevant client information and provide basic details about services.
• Ensure all client interactions are handled with empathy and confidentiality.
• Scheduling & Coordination:
• Schedule clients for sessions with counselors based on availability.
• Confirm appointments and provide necessary details regarding sessions.
• Intake Paperwork Management:
• Send intake paperwork to new clients and ensure timely completion.
• Follow up to collect necessary documents before scheduled sessions.
• Maintain accurate records of client intake status.

What We’re Looking For

• Experience & Skills:
• Prior experience in a client-facing, administrative, or customer service role (preferably in healthcare or wellness).
• Strong communication skills with a friendly and professional demeanor.
• Ability to handle sensitive client information with discretion.
• Proficiency with scheduling software and email management.
• Personal Attributes:
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• Compassionate and patient when dealing with client inquiries.

100% Remote Work

Full time

Night Shift

$5/hr