Help Desk Support

Help Desk Support

Job Overview

Remote Recruitment is looking for a dedicated **Help Desk Support** professional to join our technical support team. In this role, you will be responsible for providing exceptional support to our users, troubleshooting their technical issues, and ensuring that service requests are resolved in a timely manner. You will serve as the first line of contact for customers seeking assistance with software, hardware, and network-related problems.

If you have a strong technical aptitude, excellent communication skills, and a passion for helping others, we would love to have you on our team!

Key Responsibilities

• Respond to help desk requests via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist users with setting up and configuring devices and software applications.
• Document issues and resolutions in our ticketing system accurately.
• Follow up with users to ensure their issues are resolved to their satisfaction.
• Maintain a knowledge base of common issues and solutions to improve service delivery.
• Provide support for updates and installations of software and systems.

Requirements

• Proven experience in a help desk or technical support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues effectively.
• Familiarity with help desk software and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A high school diploma or equivalent; a degree in IT or a related field is a plus.