Shopify Virtual Assistant/Customer Service Representative

We are a dynamic e-commerce business dedicated to providing exceptional products and services to our customers. We are seeking a proactive Virtual Assistant to enhance our customer service and support our Shopify store's SEO.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally.

• Assist with order processing and resolve shipping and return issues.

• Maintain a friendly and professional demeanor in all customer interactions.

• Write and update SEO-optimized product descriptions to ensure accurate and appealing listings.

• Collaborate on improving internal search results to enhance customer experience.

• Utilize tools such as Gorgias and Shopify to manage customer service and store operations effectively.

Requirements:

• Previous experience in customer service is essential.

• Strong communication skills with the ability to convey information clearly and effectively.

• Attention to detail and a problem-solving attitude.

• Experience with Shopify and Gorgias is preferred.

• Ability to work independently and manage time efficiently.

• Proactive and adaptable to changing priorities and tasks.

Proven experience in handling shopify store

Exceptional Communication skills

Proven experience using Gorgias tool

Full time work from home set up