Executive Support Specialist/Customer Service Pro

To apply and to submit your application please visit our website at: https://remotepro.ph/

We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have excellent communication skills, the ability to multitask, and strong attention to detail.

Key Responsibilities:

• Handle customer service inquiries, manage general inquiries, and schedule appointments
• Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction
• Process orders, forms, applications, and requests
• Maintain records of customer interactions, transactions, comments, and complaints
• Provide customer relationship management, database maintenance, and feedback analysis
• Perform data entry, update records, and ensure data accuracy
• Answer and manage phone calls, handle emails, and manage voicemail
• Perform general administrative duties, including managing files and records
• Manage social media accounts, respond to comments and messages, and schedule content
• Schedule and manage appointments, set reminders, and coordinate meetings
• Conduct market research, gather information on industry trends, and perform competitor analysis
• Collaborate and communicate with co-workers
• Perform other duties as assigned by the executive or management team.

Qualifications:

• Excellent communication skills.
• Strong customer service orientation and interpersonal skills.
• Exceptional organizational, time-management, and multitasking abilities.
• Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems.
• High accuracy and attention to detail for data entry and administrative tasks.
• Knowledge of social media management, market research, and competitor analysis.
• Problem-solving skills and ability to work under pressure.
• Self-motivated, flexible, and adaptable to changing priorities.
• Collaborative and team-oriented.

Device Requirements:

• 1 Fully Functioning Desktop or Laptop – 1 for backup.
• Second Monitor
• Intel Core i5 or higher – 16 GB Ram or more multitasking.
• Backup for Power Outage – Generator/Powerbanks or Alternative Location.
• Headset with Noise Canceling feature.
• Wired internet connection of 25mbps or more.
• Backup internet connection of 5mbps or more.

Permanent Work-from-Home Setup

Competitive Salary

HMO Coverage

Mental Health Programs

Maternity Assistance through HMO

Paid Vacation Leave

Technology Allowance

Internet Allowance

Weekly Payouts

Career Growth and Advancement Opportunities