Technical Support Engineer

About Us

RepRisk is the world’s most respected Data as a Service (DaaS) company for reputational risks and responsible business conduct. From 2007, RepRisk’s data has been trusted by the world’s leading banks, investment managers, Fortune 500 companies, sovereign wealth funds, and organizations such as the OECD and UN. Combining advanced AI with deep human expertise, and a proven methodology at the core, RepRisk’s solutions bring peace of mind, enabling clients to ‘know more, be sure, and act faster’. Our pioneering solutions help to strengthen due diligence processes across ESG topics, such as biodiversity, deforestation, human rights, and corruption, empowering clients to identify, monitor, and mitigate reputational, compliance, and financial risks. Headquartered in Zurich, and with offices in Toronto, New York, London, Berlin, Manila, and Tokyo, we stay close to clients and bring an independent lens to the industry. United by our shared belief in the power of data, our 400 people are proud to be setting the global standard for business conduct data and driving positive change through transparency.

We Offer

• We offer a diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company.
• Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home (up to 2 days per week).
• You will have market based compensation, benefits and perks in line with our culture and values.
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
• Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more! 
• At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority.
• And more!

About You 

Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Management (cloud) and Microsoft 365 Admin center? Would you like to be an integral part of our IT Support team, where your efforts provide critical infrastructure support and technical assistance, ensuring smooth operations not just for the RepRisk Manila Team locally, but also for our staff in various global locations? 

If you're ready to embrace new challenges and grow professionally, we want to hear from you! 

Your Responsibilities 

As our new Technical Support Engineer, you will play a crucial role in supporting RepRisk's growth and global reach by establishing new commercial products and redistributing partnerships with other service providers, with a particular focus on wealth-tech/fintech firms and other software and business intelligence providers. You will be part of our global Engineering division and report to the Team Lead of IT Support, based in Berlin, Germany. Moreover, you will: 

Global 

• Onboarding/offboarding of users and account administration, access, and permission management. 
• Provide support to all staff across all office locations (Zurich, Berlin, Toronto, Manila, London, Tokyo), in particular with regards to their use of office apps, collaboration tools, and RepRisk internal tools. 
• Triage tickets that get created in Jira Service Desk and collaborate with IT/non-IT team to resolve or escalate as needed within SLA. 
• Keeping policies and documents updated. 

Local (Manila Office) 

• Provide onsite/remote support and maintenance for laptop, software/hardware, and network infrastructure in RepRisk Manila office. 
• Inventory and asset accountability documentation and processing of hardware used by Berlin office. 
• Vendor management of hardware and software requirements for Manila office.   

You Bring

• Demonstrated analysis, problem solving and skills troubleshooting expertise. 
• Analytical and structured thinking, organized, solution-oriented, and efficient in execution. 
• Strong communication skills with a proficiency in English, every other language is a plus. 
• Minimum 2 year+ of support working experience, preferably technical support.   
• Proven experience with Jira Service Management (cloud). 
• Certifications related to Jira or Atlassian products (e.g.,Jira Service Management Agent Essentials) are a strong plus. 
• Experience with Microsoft 365 Admin center is a plus. 
• Experience with Endpoint Security tool is a plus. 
• BS/MS degree in Computer Engineering/Information Technology or equivalent qualifications is a big plus.