Customer Service Representative

Rgheeb is seeking a dedicated and proactive Customer Service Representative to join our growing team. In this vital role, you will be responsible for providing exceptional service to our clients by addressing their questions, concerns, and needs related to our products and services. Your primary duties will include managing customer interactions through various channels such as phone, email, and live chat, while ensuring a positive experience and fostering long-lasting relationships. The ideal candidate will exhibit excellent communication skills, a problem-solving attitude, and the ability to work effectively in a fast-paced environment. At Rgheeb, we prioritize customer satisfaction and are committed to providing our team with a supportive environment where everyone can thrive. If you are passionate about exceeding customer expectations and ready to make a positive impact, we encourage you to apply for this exciting position.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues or complaints effectively and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Provide feedback and insights to the management team to help improve service quality.
• Stay informed about product features, promotions, and policies to provide accurate information.
• Collaborate with team members to develop best practices and enhance overall service delivery.
• Assist in training new team members as needed.

• Previous experience in customer service or a related field is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficient in using computer systems and customer management software.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High school diploma or equivalent; higher education or relevant certifications are a plus.