Field Services Enablement Program Manager

Are you a detail-oriented program coordinator who thrives on keeping complex initiatives on track? Do you enjoy organizing knowledge-sharing efforts that connect cross-functional teams with clarity and purpose? Are you excited to contribute to partner enablement efforts that drive scalable consulting success? If so, we invite you to be a part of our innovative team.

Ridgeline is looking for a Field Services Enablement Program Manager to support our growing Field Services Enablement function. This role is critical in aligning consulting and product teams by maintaining enablement materials, managing training programs, and driving knowledge-sharing processes. You’ll work cross-functionally to execute Ridgeline Academy, onboard implementation partners, and maintain robust documentation that keeps our ecosystem informed and empowered. You’ll also help us scale our impact through cutting-edge technologies, including AI tools like ChatGPT and other automation platforms that drive efficiency and alignment across the organization.

What will you do?

• Update and maintain enablement materials such as implementation guides, onboarding playbooks, and best practices to ensure they remain current and relevant
• Ensure clear documentation of consulting methodologies and organize them in the enablement repository with proper version control
• Support updates to consulting processes by tracking team feedback and coordinating implementation
• Standardize templates for knowledge-sharing to enhance consistency across teams
• Coordinate the quarterly Ridgeline Academy by scheduling sessions, distributing communications, and gathering attendee feedback
• Collaborate with the Education Services team to ensure effective program delivery and continued engagement
• Work with the Partnerships team to onboard partner consultants, ensuring they are fully equipped with the right systems, tools, and resources
• Track partner engagement and certification progress while continuously enhancing the onboarding experience
• Act as a key escalation point for Partner Consultants by resolving issues or coordinating resolution pathways

Desired Skills and Experience

• 3+ years of experience in program coordination, project support, consulting enablement, or product enablement in a SaaS or enterprise software environment
• Strong organizational skills with meticulous attention to detail
• Ability to create, manage, and maintain structured documentation and knowledge repositories
• Familiarity with enablement processes and implementation methodologies
• Experience supporting or enabling services for financial technology or investment management software is a plus

Bonus:

• Experience working with enablement platforms or learning management systems
• Exposure to partner ecosystems and experience driving partner success initiatives
• Project Management certification (e.g., PMP or similar)

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. 

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits 

The cash compensation amount for this role is targeted at $128,000-$153,000 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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