CRM Manager

RISK inc: an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics

We are looking for a CRM Manager to join our team.

Key Responsibilities:

• Implement new chains and optimize the current ones
• Set up tasks for designers, analysts, copywriters, operations team
• Carry out ad-hoc project tasks according to business needs
• Prepare work results reports
• Create a communication strategy and execute casino promotions/ campaigns
• Basic user segmentation
• Set up tasks for designers, analysts, copywriters, operations team
• Grow CRM and Retention metrics
• Monitor and control retention, reactivation, communication conversion metrics, MAU, and LTV 
• Operation of processes aimed at increasing the metrics of one's stream (Sports or Casino)
• Design communication flows using various communication channels

• Bahasa Indonesia - Advanced or Fluent, English - Upper-Intermediate   
• 2-3+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
• Experience in building communication flows using various communication channels.
• Proactive & Initiative: You take charge and are ready to lead projects to successful completion
• Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
• Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
• Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
• Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
• Adaptable: You quickly respond to market changes and are ready for new challenges
• Market Analyst: You research trends and competitors to refine CRM strategies and products

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance