Director, Packaging Development

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

Ro seeks a visionary Director of Packaging Development to join our Innovation R&D and Quality team. This role combines technical expertise in packaging engineering with a refined aesthetic sense to create packaging solutions that enhance user experience and streamline operations. The ideal candidate will be a strategic leader skilled in managing cross-functional projects and driving packaging design and functionality innovation. This role emphasizes cross-functional collaboration, leadership, and process ownership, focusing on creating a seamless and patient-centric packaging experience that balances design, marketability, patient access, regulatory compliance, and scalability through automation.

• Strategic Leadership: Serve as the conduit between IRD, Marketing, Pharmacy Operations, and Finance, ensuring strategic alignment and cohesive development and implementation of packaging solutions.
• Packaging Development: Evaluate and source materials that balance innovation, cost, and environmental impact. Oversee the validation, testing, and troubleshooting of packaging systems, ensuring safety and performance.
• Cross-Functional Collaboration: Facilitate cross-functional team input to develop packaging that balances design, functionality, and compliance, considering the trade-offs in decision-making processes.
• Regulatory Compliance: Ensure all packaging meets regulatory standards, overseeing testing and adaptation to meet these requirements without compromising design.
• Automation and Innovation: Integrate cutting-edge automation solutions to enhance scalability and efficiency of packaging operations.
• Design and Marketing Integration: Collaborate with the design and marketing teams to ensure the packaging aligns with Ro’s brand and marketing strategies, enhancing the overall customer experience.

• Bachelor’s degree in Packaging Engineering, Mechanical Engineering, or a related field; Master’s preferred
• 10+ years of experience in packaging engineering, with a proven track record of building scalable and compliant packaging systems in the pharmaceutical, OTC drugs, or related industries
• Expertise in designing primary, secondary, and tertiary packaging materials, including automation integration
• Strong understanding of regulatory requirements for pharmaceutical packaging and cold chain logistics
• Experience leading cross-functional teams and driving end-to-end ownership of packaging processes
• Exceptional analytical, problem-solving, and project management skills
• Passion for innovation and sustainability in packaging design
• Excellent communication skills, with the ability to influence and collaborate across diverse teams
• 20% Domestic Travel

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $188,000 to $227,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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