ROI Senior Director - Internal Communication

Summary

As a Senior Director at ROI, you are a key member of an account team, dedicated to supporting client success through change enablement, communication strategy, execution and communication ecosystem support. In this role, you are responsible for overseeing discrete client projects from start to finish, or may direct workstreams of a larger, complex client engagement.

Our ideal candidate has experience in overseeing a communication or engagement team within large, complex organizations, developing and executing strategic communication and engagement plans, building strong client relationships and teams, and working in fast-paced, high-energy environments. Strong writing and editing skills are a must. This role is ideal for people who want to have strategic influence within an engagement and also enjoy getting deeply involved in hands-on work to drive client success.

• Oversees engagements with great complexity and scope.
• Interacts directly and independently with clients at higher levels in the organization.
• Supports client engagement success by:
• providing overall project leadership. Direct the program or project for a client and manage the day-to-day client relationship.
• advising client on best approach to achieve goals.
• conducting assessments and create change, engagement and communication strategies.
• managing the team. Enable team’s high performance through clear expectations, feedback, guidance and support.
• managing project according to Statement of Work and budget.
• meeting the timeline with high-quality deliverables. 
• participating in new business development by identifying new opportunities and talking to clients about potential new projects.

• A relationship builder – Able to build rapport, trust and respect with clients and colleagues at all levels
• A high performer – Able to deliver results, every time
• An expert – Dedicated to providing the best client experience
• An owner – Acts like an owner, driving self and inspiring others

• Education 
• Bachelor's degree (four-year college or technical school) required
• Master’s degree preferred; field of study: communications or marketing

• Experience
• 5+ years designing complex strategic communication plans
• 5-7 years in communication, marketing or related field
• 5+ years in internal communication
• 3+ years consulting preferred

• Technical Skills 
• Proficient in standard business software and technology platforms.
• Ability to learn technology applications quickly.

• Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

About ROI

We believe people should feel inspired at work.

Because inspired people deliver extraordinary results.

We know what it takes to turn a company into a community. With 22 years of employee engagement expertise, we craft innovative, purpose-driven strategies that connect cultures and create brand champions.

And we do it all — from planning and creative development to execution and measuring results — with joy in our hearts and a commitment to doing the right thing.