Senior Community Manager, Clinician Engagement

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.  

We have built a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of healthcare professionals. As a senior member of the Clinical Engagement Team, you will be responsible for ensuring strategic alignment with our partners from medical device and pharmaceutical companies, and medical societies, to create networks for physician collaboration around medical products and therapeutic areas. You will drive the strategy to support high quality peer to peer education and collaboration in clinician networks and work closely with other members of the Engagement Strategy team to build and execute projects in support of the strategy. 

Responsibilities 

• Develop, drive, and refine the strategy for collaboration in groups of clinicians through relationships with physician thought leaders, society leadership, and partner stakeholders, and DocMatter's Customer Success Team

• Build and maintain relationships with physician thought leaders and key opinion leaders to build collaboration strategy and support their sharing of expertise and experience 

• Build and maintain strong strategic relationships with medical society and industry stakeholders to ensure alignment with goals, projects, and objectives 

• Drive growth, engagement, and clinical dialogue in an assigned set of clinician networks according to community objectives

• Collaborate with Community Managers to define projects to achieve collaboration goals within your supported clinician networks 

• Utilize KPIs to monitor clinical engagement and discussion quality, and proactively identify emerging challenges/barriers in reaching customer milestones 

• Contribute to development of Account Plans, Community objectives, and Community health goals, and regularly present account plan status to stakeholders (internal and external) 

• Bachelor's degree 

• 4+ years experience in customer success, product, or client relations, ideally within the healthcare space, where you have led conversations with executives and built proactive account strategies  

• Ability to read and understand clinical and scientific content 

• A natural curiosity, attention to detail, and organizational skills 

• A drive to find simple solutions to complex problems 

• Strong written and verbal communication skills 

• Passion for healthcare 

• Strong executive presence 

Preferred Requirements 

• Background in medicine, healthcare, or sciences and ability to understand and guide clinical discussions  

• Experience working at or closely with medical device or pharmaceutical companies 

DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to provide life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. 
 

All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance. 
 

Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field! 

DocMatter Values 

Mission-Driven 

• Our singular focus is improving patient outcomes through scalable collaboration 

• We provide personalized support to clinicians, empowering them with our technology 

• We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine 

• We believe deeply in our work supporting a global Community of clinicians 

People-First 

• We treat each other with respect, kindness, and empathy no matter what 

• We always assume best intent when disagreeing, or working through challenges 

• We care about our people, and consistently recognize good work 

• We are inclusive, and foster an environment of belonging 

Operational Excellence 

• We believe in process, measurement, and continuous improvement 

• We set ambitious goals and embody grit, determination, and perseverance in achieving them 

• We share resources and work together to solve problems 

• We are responsive, punctual, and prepared 

Collaboration 

• We are clear, concise, and professional in speech and writing to colleagues and customers 

• We ask for help when we need it, and prioritize helping each other 

• We are proactive, honest, and constructive in our communication internally and externally 

• We maintain composure in stressful situations 

Accountability 

• We do our best work, and hold each other to high standards 

• We are transparent and question actions inconsistent with our values 

• We regularly collect and share feedback 

• We focus on measurable results