Senior Applied AI Developer

RouteThis is on a mission to intelligently automate technical support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

RouteThis has a competitive advantage in how we collect and diagnose WiFi health in a wide variety of situations.   We are looking for a Senior Applied AI Developer to contribute to the exploration of appropriate AI-focused solutions and product enhancements. In this role you will design and build solutions to real world problems and leverage different AI technologies. Your contributions will significantly  extend that competitive advantage by leveraging telemetry data, photo and video data, scalable architecture, and different AI technologies.  

We care deeply about delivering value to our customers and solving their pain points.  We’re passionate about technology and getting stuff done fast and are looking for people who share these values and live them every day.

• Design, build, and deploy solutions to real-world problems leveraging generative and chain of thought AI, data analytics and RouteThis telemetry, photo and video data sets  
• Explore appropriate AI-focused solutions to incorporate into product enhancements
• Participate in architectural and system design discussions with other engineering team members
• Mentor team members less experienced with AI technologies
• Lead by example demonstrating the skills and behaviours needed to succeed as a senior engineering team member 
• Collaborate with product managers, customer experience team members, and customers to better understand key problems to be solved

• Practical experience solving user or customer problems by incorporating AI capabilities into solutions in a business context 
• Experience testing and tuning models and prompts to optimize results 
• Experience in optimizing AI workflows for different factors including cost or performance optimization
• Experience researching AI and ML solutions and how to tailor them for different customer needs (interaction with RAG and multi-modal solutions as examples) 
• Ability to understand and break down complex problems into manageable pieces that a team can deliver together
• Experience with CI/CD pipelines
• Experience with rapid prototyping for learning and then building for scale
• Experience mentoring less experienced developers especially in AI concepts and technologies 
• Effective communicator in both individual and group settings for both technical and non-technical audiences

• RouteThis stack includes: AWS (including EKS, Lambda, Dynamo, RDS), AWS Connect, AWS Transcribe, OpenAI, Snowflake, Node.js, Python, React, Android and iOS.

Who we are: 

RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues -- or help customers to solve it themselves before even needing to call.

We are headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!

Why RouteThis?

Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.

Team: At RouteThis you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.   

Fun: We believe that work should be fun and engaging. We host social events both in person and virtual. 

Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.

Location: Located in the “Silicon Valley of the North” we are proud members of the Waterloo-region in downtown Kitchener.   We offer flexible work arrangements including hybrid and fully remote options across Canada.

Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.