Vietnamese Speaking Call Processing Representative

Guided by call center management, you will join a passionate and driven team dedicated to enhancing community health, one call at a time. Together, you will work toward achieving departmental performance goals while demonstrating empathy, respect, compassion, and integrity during every interaction.

Essential Functions

• Provide excellent customer service by greeting, listening, assisting, and closing each call in a pleasant, professional manner.
• Take ownership of solutions, accurately identifying and addressing the needs of patients.
• Assist patients with scheduling, rescheduling, canceling appointments, and pre-registration items per guidelines.
• Multi-task, be flexible, ensure accuracy, and adapt to changing priorities in a fast-paced, high-volume environment.
• Maintain composure in stressful situations.
• Meet productivity and quality assurance standards, paying attention to detail to avoid errors.
• Complete training on policies, procedures, customer service, phone etiquette, registration, and scheduling.

Additional Duties

• Maintain department equipment and supplies.
• Adhere to departmental policies, quality assurance programs, and safety standards.
• Enhance professional growth by participating in educational programs, in-service meetings, and workshops.
• Attend meetings and participate in committees as required.

Education:

• High School Diploma or GED equivalent (required).

Languages:

• English
• Vietnamese

Experience:

• 1 year in healthcare, call center, front desk, receptionist, or administrative assistant role (or equivalent).

Skills:

• Excellent verbal and written English communication skills.
• Ability to type 40 WPM.
• Working knowledge of Microsoft Windows OS, MS-Office, and telephone systems.
• Epic and Dentrix experience is strongly preferred.