Hybrid Sr Marketing Associate

Onsite Location: Columbus, OH (only considering candidates in the local Columbus area) 

Hybrid: 3 days onsite, 2 days remote 

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Senior Marketing Associate is a member of our Williams Lea team (supporting a private equity/investment client) delivering exceptional customer service to our client locations.  The Senior Marketing Associate is a Client Relationship Management system data steward.  Regular responsibilities include data entry, updating the client contact database with information throughout the customer lifecycle and revising the customer history through the contact database. In addition, the Senior Marketing Associate is responsible for higher level CRM tasks including assistance with special projects as requested by the client.

Location: Columbus, OH 
Schedule: Mon-Fri; 8:30am - 5:30pm EST
Pay: $24.75 - $25.31/hour 

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to free on-site Gym
• Onsite Café
• Company Provided Parking
• Additional Employee Perks and Discounts

(* denotes an “essential function”)

■   *Provide administrative support to client’s internal Marketing team.

■   *Web-based research, entry and validation of both internal and external sources.

■   *Data entry via InterAction.

■   Researching/verifying contact data,

■   Accurately identifying and resolving duplicate entries

■   Cleansing and conforming contact data to the firm's standards

■   Handling data change tickets, processing changes

■   Maintaining key additional information such as board memberships and other relationships.

■   Monitor firm sender/response mailboxes for bounce back messages to research and file, contact data issues and forward inquiries to CRM/BD teams for follow-up.

■   *Communicate clearly and professionally with firm contacts and internal personnel.

■   *Update and maintain mailing lists, bios and contact lists.

■   Train and mentor other team members as needed

■   Perform Interaction mass edits

■   Compile specific reports as requested by client

■   Troubleshoot and correct operational issues experienced by the online database.

■   Assist with the creation and/or modification of other marketing projects as requested.

■   Perform other data quality maintenance scheduled cleanups (daily/monthly/semi-annually/annually)

■   *Handle sensitive and/or confidential information.

■   Adhere to Williams Lea policy in addition to client site policy.

■   Perform other duties as assigned.

Job qualifications

■   Associate’s or bachelor’s degree or technical training preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the role.

■   Minimum of two years of experience in an administrative/marketing assistant role preferably in the legal, banking or large corporate setting.

■   Knowledge of proper grammar, spelling, and language usage, as well as standard business correspondence formatting.

■   Strong computer skills, and Microsoft Office Suite, specifically Excel. 

■   Experience with CRM or other databases (InterAction or Sitecore preferred).

■   Working technical knowledge of database management or HTML is a plus.

■   Ability to prioritize work to balance multiple projects and deadlines with minimal supervision.

■   Excellent Attention to detail with emphasis on accuracy and quality.

■   Proactive with the ability to use strong logical thinking and problem-solving skills.

■   Excellent verbal and written communication skills.

■   Ability to type 50 wpm.

■   Ability to develop and foster successful, working relationships with legal and professional staff while providing exceptional customer service.

■   Ability to work in a fast-paced, team environment.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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RRD is an Equal Opportunity Employer, including disability/veterans