Sales Operations Analyst - job 1 of 2

About the role:

Samsara is looking for a smart, ambitious Sales Operations Coordinator interested in helping to ensure the success of our global sales organization. We are seeking people with a passion for helping others, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our growth and the success of our global sales org as we build out our team in Mexico. Proven problem-solving and communication skills as well as fluency in English and Spanish are required. This role requires flexibility to work in either PST or EST Hours, adjusting for daylight savings time (observed in the United States) as needed.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust, and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will: 

• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management, and support case responses
• Solve time-sensitive sales pain points in the moment to get deals across the line
• Own enforcement of sales processes and policies
• Work cross-functionally with internal stakeholders to support sales deals
• Help administer sales tools, including Salesforce
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Fluent (speaking, reading, writing) in both English and Spanish
• Problem-solving and analytical skills
• Attention to detail
• Fast-learner who is eager to tackle tasks independently, using available resources before seeking guidance
• Comfort working under time pressure
• Can quickly adapt to changes in the workplace environment
• Ability to multitask and organize multiple priorities at once
• Strong written and verbal communication skills
• 1+ years of previous Sales Support, or equivalent, experience
• Bachelor’s Degree

An ideal candidate also has:

• 1+ years working with Salesforce
• 1+ years working with Zendesk

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