Airport Coordination Center Specialist

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivating Our Culture

Here, you’ll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

Why You'll Love working at SAN:  

• Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Salary: The hiring salary for the Airport Coordination Center Specialist starts at $60,953 annually, $29.30 hourly. The full pay range for an Airport Coordination Center Specialist is $52,097 to $83,354.
• Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contribution plan, and more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.
• Application Deadline: January 14, 2025, applications will be reviewed after this time.

About the Job:

The Aviation Security & Public Safety Department is seeking an Airport Coordination Center Specialist (Limited Duration – Term ending December 2027), who is a self-motivated professional with proven experience in handling operational and sensitive responsibilities independently and with initiative. The ideal candidate will excel in communication and teamwork, ensuring smooth and efficient operations in a fast-paced, dynamic environment.

What You’ll Do:

• Handles the receipt, screening, and transmission of routine and emergency calls from tenants, passengers, and staff, ensuring prompt and effective communication. Monitors access control, video surveillance, and other security systems to assess the location and severity of situations.
• Coordinates responses by dispatching and relaying critical information to law enforcement, fire personnel, first responders, and internal stakeholders, ensuring efficient and accurate communication during both routine and emergency operations.
• Provides customer service to stakeholders; assists with public and tenant concerns and complaints; completes airport notifications on weather, evacuations, or critical situations; analyzes situations and resolves operational issues.
• Acts as initial contact on operational issues with stakeholders, contractors, and the public; communicates with and provides information to governmental agencies.
• Will work rotational work shifts including; day, night, overnight, weekends, and holidays.
• Documents calls, activities, and emergencies; gathers and disseminates information; maintains records and documentation; performs other duties as assigned.

The Skills We Are Looking For: 

• Technical Knowledge: Of emergency response and dispatch processes; access control, alarm monitoring, and video surveillance equipment and techniques; effective business communication; organizational rules and regulations; proper radio terminology and protocol; effective customer service practices.
• Communication: Clearly and accurately convey information through various avenues including verbal, written, logs and radio; practice active listening and tact.
• Collaboration: Maintain and strengthen relationships internally and externally; share information and respond to requests; interact frequently and openly.
• Critical Thinking: Critically review and translate requirements, situations, information and take appropriate action; multi-task and detail orientation.
• Problem-Solving/Agility: Accurately analyze and respond to routine and emergency situations; initiate course of action and dispatch others; readily adapt to changing priorities, evolving and unexpected situations.
• Relationship: Maintain relations with internal and external stakeholders and others encountered in the course of work.
• Leveraging Technology: Proficiently operate electronic systems and radio consoles, access and maintain information electronically, prepares reports.

The Experience You Need to Have**:

• Graduation from high school or possession of a G.E.D.;
• Two years of operational support experience in a dispatch environment;
• Equivalent combination of training and experience; 

Licenses; Certificates; Special Requirements:

• Association of Public Safety Communications Official (APCO) - Public Safety Telecommunicator I class certificate must obtain within one year of hire;
• Successful completion of an additional fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio, and telecommunications equipment.

Preferred Education, Certification, and Licenses:

• California Peace Officer Standards & Training (POST)-Public Safety Dispatch certificate;
• Associate’s degree in public safety communications, Aviation Management, or a closely related field.

**Lacking some of the skills or experiences we've listed? No worries! Here at the San Diego International Airport, we're on a mission to cultivate a workforce as dynamic and diverse as the community we serve. While certain roles may require specific qualifications, we understand that talent comes in many forms. Some of our positions may not require specific degrees, and we're always open to individuals who bring a willingness to learn and a commitment to excellence. If you think this could be you, we encourage you to apply, and even if this position isn't the right role for you, we will add you to our database to consider for other opportunities in the future that align with your unique knowledge and skills. There's a chance we have the perfect spot for you to land!

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).