Broker Operations Specialist

Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away. 

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

As our Broker Operations Specialist, you'll be at the center of our broker relationships—the vital connections that help us bring our innovative solutions to more businesses. You'll manage Agent of Record (AOR) changes, broker appointments, and RFP processing with precision and care. While you'll initially focus on operational excellence rather than process development, this role offers a clear growth trajectory toward the Senior Broker Operations Specialist position. A successful Broker Operations Specialist is highly organized, detail-oriented, and proactive in communication. This role will work cross-functionally with the Sales, Underwriting, and Customer Success teams.

We are building a distributed operations team and encourage all applicants to apply, regardless of location.

• Manage daily broker communications, monitoring inboxes for RFPs, AOR changes, and miscellaneous broker service inquiries.
• Execute Agent of Record (AOR) changes and broker appointments, ensuring proper tracking and documentation.
• Maintain Brokerage & Producer records in Salesforce.
• Support broker firm and producer changes related to AOR transitions, mergers, and acquisitions.
• Ensure accuracy and completeness of RFP submissions, coordinating with Account Executives to facilitate timely quoting.
• Provide first-line customer support to brokers regarding commissions, appointment paperwork, and RFP status.
• Work closely with Sales, Underwriting, and Customer Success teams to ensure operational efficiency.
• Collaborate with the Senior Broker Operations Specialist on process improvement initiatives as needed.

• Undergraduate degree in business, healthcare, or a technical field.
• Strong organizational and communication skills.
• Experience using Salesforce, Gmail, and Excel.
• Ability to manage multiple projects and maintain attention to detail.
• Customer-focused with a problem-solving mindset.
• Comfortable working independently while collaborating with cross-functional teams.

Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!