Operations and Returns Assistant

Are you ready to take on a dynamic role in a fast-paced environment? We’re looking for a proactive and detail-oriented UK Operations and Returns Assistant to join our team in Telford, UK! If you thrive on efficiency, teamwork, and delivering top-notch customer service, this could be the perfect role for you!

Order Management – Keep Things Running Smoothly!

• Process customer orders with precision and accuracy in our global operating system.
• Monitor and manage order tickets, ensuring swift action and resolution.
• Collaborate with the Global Operations Manager to guarantee all orders are fulfilled on time.
• Coordinate collections with transport providers and track shipments like a pro.
• Pack and process orders from our office to ensure a smooth customer experience.
• Track deliveries, resolve shipping claims, and ensure every order reaches its destination.
• Secure proof of delivery (POD) for every order.

Returns Management – Make Returns Hassle-Free!

• Handle return requests efficiently, ensuring every detail is spot-on.
• Address customer return inquiries with professionalism and care.
• Keep an eye on overdue returns and follow up to keep things on track.
• Process and allocate returns swiftly and correctly within our system.

Stock Control – Be the Master of Inventory!

• Inspect incoming stock for damages and accuracy, reporting any discrepancies.
• Implement a smart stock rotation system so older stock gets used first.
• Maintain a well-organized stock location system for easy access.
• Conduct monthly stock counts, ensuring all figures are precise and up to date.

Customer Care – Be the Face of Our Brand!

• Act as the first point of contact, delivering outstanding customer service.
• Respond to live chat inquiries via Zopim with confidence and expertise.
• Show off your deep knowledge of our products and procedures to help customers find solutions.

• Salary up to £23,000
• Hybrid working
• Free parking
• 25 days holiday (which increases every year by 1 day!)