Senior Director, National Patient Experience Lead

Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.

Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.

Summary of Position:

The National Patient Experience Lead will oversee and lead the Patient/Family Care Coordinators and Field Reimbursement teams for a novel treatment option for patients with Spinal Muscular Atrophy.   This second-line leadership role requires a strategic vision to enhance the patient experience and ensure effective collaboration across several internal teams to improve the overall patient and caregiver experience. 

This role offers a unique opportunity to make a significant impact on the lives of patients living with rare diseases by leading a team dedicated to ensuring access, support, and continuity of care throughout their treatment journey.

• Develop and implement strategic plans for the field-facing Patient Services teams to ensure access, support, and continuity of care for patients and caregivers impacted by SMA. 
• Lead a team of Regional Directors responsible for the Patient/Family Care Coordinators and Field Reimbursement teams.  Effectively lead the team to provide proactive, post-script education to optimize the patient and caregiver experience.  
• Foster strong relationships and facilitate effective communication with senior-level leadership across market access, patient services operations, sales, marketing, medical, payer, trade & distribution, data & analytics, legal, compliance, etc.
• Partner with Sr. Director, Patient Services, to oversee the development and execution of patient education programs and reimbursement support services.
• Represent the patient experience function in cross-functional meetings and contribute to strategic planning at the senior leadership level.
• Drive continuous improvement initiatives to streamline processes and enhance the quality of patient care.
• Analyze data and metrics to monitor team performance and patient outcomes, making data-driven decisions to optimize strategies.
• Ensure compliance with all relevant regulations and standards in the delivery of patient support.

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 10 years of experience in Patient Access/Market Access with a focus on patient services or patient experience.  Strong understanding of the continuous evolution of the market and patient access landscape.  
• Minimum of 5 years of experience in managing and developing high-performing Patient Access teams.  Previous experience building a Patient Access team pre-launch, including development of the strategy and tools, strongly preferred. 
• Launch experience building and leading field access teams with expertise in sizing, targeting, customer segmentation and KPI identification. 
• Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders (Patient Services Operations, Sales, Marketing, Medical, Payer, Trade & Distribution, Data & Analytics, etc.).
• Strong strategic planning skills with the ability to anticipate and solve patient access barriers.
• Ability to analyze complex data sets and derive actionable insights to improve team impact and optimize patient experience.
• Experience in rare disease, buy & bill, and understanding of provider reimbursement processes is required.
• Experience working with specialty pharmacies, PBMs and payers is preferred.

Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.