Associate, Technical Operations

About Search for Common Ground  

In a world often divided, Search for Common Ground stands for the power of bringing diverse people together to find solutions. By meeting this moment with Search, you join a powerful global peace movement that believes in the profound impact of courageous multipartiality - that all voices should be heard and respected in shaping a better, more connected world and collaborative vision is essential for lasting peace. 

Search for Common Ground takes a dynamic approach by building solutions that are based on the  needs of communities. We engage with leaders and elected officials to advance dialogue and collaboration. We are community leaders. We are youth activists. We are women. We are  Peacebuilders. We have been doing this work for over 40 years, we have developed our understanding of what peace looks like, being able to quantify our impact and design more effective programming. Peace moves at the speed of trust, so we invest for the long haul. When we’re no longer needed, we leave,  leaving behind people and institutions with the ability to manage future conflicts. 

Department Summary  

The Development and Marketing teams are a community of driven and passionate fundraising and donor care professionals who create synergies between donors, prospects, and the mission of Search for Common Ground. We bring our individual experiences and expertise to walk alongside our current and future peacemaking community by cultivating, maximizing, and stewarding their financial resources with the needs and development of the communities we serve.

Position Summary  

The Development Technical Associate plays a key role in supporting the DevOps Senior Specialist by assisting with technical tasks and executing strategies that contribute to the overall success of the DevOps team. The DevOps team manages critical in-house functions for the Development Department, ensuring the effective use of fundraising systems, maintaining data accuracy, generating timely reports, facilitating donor acknowledgments, ensuring compliance with fundraising policies, and overseeing the implementation of the department’s annual development plan. This position requires strong interpersonal and communication skills, a passion for data and analytics, exceptional problem-solving abilities, and a high level of focus and determination to see tasks through to completion. The ideal candidate is self-motivated, detail-oriented, highly organized, and capable of handling multiple responsibilities in a fast-paced environment. A passion for process improvement and efficiency is essential, along with the ability to anticipate challenges and think several steps ahead to prevent issues before they arise.

• Maintain accurate, up-to-date donor records within the Salesforce CRM, ensuring data integrity and reliability. Regularly audit and clean up donor data to ensure ongoing data accuracy and eliminate redundancies or errors in Salesforce.
• Gather, organize, and analyze data from Salesforce to identify trends and insights that support data-driven decision-making for senior leadership, contributing to presentations and reports.
• Assist in the technical execution of donation acknowledgments and prepare annual tax statements for donors, ensuring accuracy and timeliness.
• Support the development and continuous improvement of data transfer and reconciliation procedures between online platforms and the Finance and Development teams, ensuring smooth and accurate financial processes.
• Develop tools such as Salesforce reports, dashboards, and automated workflows to enhance the daily operations and efficiency of the Development team.
• Produce both ad-hoc and standard forecasts, performance reports, and metrics that provide insights into the success of fundraising efforts and donor engagement.
• Assist with technical aspects of the donation process, troubleshoot potential issues with payment processors, and ensure seamless donation workflows.
• Contribute to the annual review of business continuity plans, manage asset organization, and ensure proper housekeeping of team documentation and storage systems.
• Provide support for the implementation of donor engagement and stewardship strategies, particularly for gift officer portfolios, as needed.
• Collaborate on special projects and fulfill requests from team members as they arise, ensuring technical needs are met and processes run smoothly.
• Gain a deep understanding of how the Development team interacts with other departments, ensuring cross-functional alignment and seamless collaboration.
• Create and maintain detailed documentation for technical processes, systems, and tools used by the Development team, ensuring ease of use and consistency across the team.
• Offer training and technical support to Development team members on Salesforce and other relevant platforms, enabling staff to maximize the use of systems and tools.
• Identify opportunities to automate routine tasks or improve workflows within the CRM and related platforms, increasing operational efficiency and reducing manual effort.
• Assist in ensuring that data handling, storage, and transfer processes comply with internal policies and external regulations, including data privacy laws.
• Assist outward-facing associates with back-end technical tasks, such as resolving broken transactions, addressing technical malfunctions, and liaising with the Tech department when necessary.

• Engages and communicates effectively across functions and across teams.
• Participates in external meetings.
• Builds relationships and engages effectively with collaborators.
• Uses resiliency and exhibits flexibility and adaptability to changing tasks and team priorities.
• Works across functions from a multicultural perspective that reflects consideration of other cultures, other viewpoints, and other ways of doing things.
• Sensitively recognizes ethical situations.
• Focuses on the key objectives of a task or project.
• Creates accurate, organized, and timely work.
• Is resourceful with time management and technology to prioritize tasks with limited supervision.
• Remain alert and responsive to any safeguarding risks, acquire relevant knowledge and skills that will enable you to promote strong safeguarding practices, understand the safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding Policy.

• Proficiency in Salesforce CRM, including data management, report generation, and dashboard creation. 
• Possesses the ability to troubleshoot technical issues related to payment processors, donor records, and data transfer procedures. 
• Has a solid understanding of online platforms and their integration with internal systems.

Type and Nature of Contacts

Interacts with others and handles problem situations with tact. Periodic external engagement as requested.

Education and Experience  

BS/BA with minimum 3 years’ experience.

Working Conditions and Physical Requirements  

This is a remote position, ideally based within the Central or Eastern time zones of the United States.

Must have a reliable internet connection and a suitable remote working environment.

Supervisory and Budget Responsibility  

None

As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above key responsibilities. 

-----------------------------------------------------------------------------------------------------

Only applicants invited for an interview will be contacted. No phone calls, please. Please see our website www.sfcg.org for full details of our work. All Search Employees must adhere to the values: Collaboration- Audacity - Tenacity - Empathy - Results. In accordance with these values, Search enforces compliance with the Code of Conduct and related policies on Anti Workplace Harassment, Protection from Exploitation and Abuse, Child Safeguarding, Conflict of Interest, and Anti-fraud. Search is committed to safeguarding the interests, rights, and well-being of children, youth, and vulnerable adults with whom it is in contact and to conducting its programs and operations in a manner that is safe for children, youth, and vulnerable adults.  Search for Common Ground does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. View our code of conduct here and our privacy policy here.

Les descriptifs de pouvant ne pouvant être exhaustifs, le titulaire du poste pourra être amené à entreprendre d'autres tâches qui correspondent globalement aux responsabilités clés ci-dessus.

-------------------------------------------------- ---------------------------------------------------

Seuls les candidats invités à un entretien seront contactés. Pas d'appels téléphoniques s'il vous plaît. Veuillez consulter notre site Web www.sfcg.org pour tous les détails de notre mission.

Tous les employés de Search doivent adhérer aux valeurs de Search : Collaboration- Audace - Ténacité - Empathie - Résultats. Conformément à ces valeurs, Search fait respecter le code de conduite et les politiques connexes sur la lutte contre le harcèlement au travail, la protection contre l'exploitation et les abus, la protection des enfants, les conflits d'intérêts et la lutte contre la fraude. Search s'engage à préserver les intérêts, les droits et le bien-être des enfants, des jeunes et des adultes vulnérables avec lesquels elle est en contact et à mener ses programmes et ses opérations d'une manière qui soit sûre pour les enfants, les jeunes et les adultes vulnérables.

Search for Common Ground ne fait pas et ne doit pas faire de discrimination fondée sur la race, la couleur, la religion (croyance), le sexe, l'expression de genre, l'âge, l'origine nationale (ascendance), le handicap, l'état matrimonial, l'orientation sexuelle ou le statut militaire, dans aucune de ses activités ou opérations.

Consultez notre code de conduite ici et notre politique de confidentialité ici.

Dado que la descripción de funciones no puede ser exhaustiva, el titular del puesto puede tener que realizar otras tareas que coinciden en líneas generales con las responsabilidades clave mencionadas.

--------------------------------------------------------------------------------------------------------------------------------------------

Sólo se contactará con los candidatos invitados a una entrevista. Se agradece no recibir llamadas telefónicas. Consulte nuestro sitio web www.sfcg.org para conocer todos los detalles de nuestro trabajo. Todos los empleados de Search deben adherirse a los valores de la organización: Colaboración - Audacia - Tenacidad - Empatía - Resultados. De acuerdo con estos valores, Search hace cumplir el Código de Conducta y las políticas relacionadas con luchar contra el acoso en el lugar de trabajo, la protección contra la explotación y el abuso, la protección de la infancia, los conflictos de intereses y la lucha contra el fraude. Search se compromete a salvaguardar los intereses, derechos y bienestar de los niños, jóvenes y adultos vulnerables con los que está en contacto y a llevar a cabo sus programas y operaciones de una manera que sea segura para los niños, jóvenes y adultos vulnerables.  Search for Common Ground no discrimina ni discriminará por motivos de raza, color, religión (credo), género, expresión de género, edad, origen nacional (ascendencia), discapacidad, estado civil, orientación sexual o condición militar, en ninguna de sus actividades u operaciones. Consulte nuestro código de conducta aquí y nuestra política de privacidad aquí.