CRM Manager

Are you an expert in Microsoft Dynamics CRM with a passion for driving business growth through innovative solutions?

Join our dynamic marketing team where collaboration across various commercial sectors is key. We're seeking an experienced Microsoft Dynamics CRM Manager to take full ownership of this vital business tool. With a deep understanding of business processes, you will work closely with key departments to identify unique requirements and develop customized solutions.

If you have proven expertise in deploying, configuring, and managing Microsoft Dynamics 365, alongside a strong grasp of the Microsoft stack (O365 & Azure), Marketo, and Power Platform solutions, then we want you!

💰£45,000 - £50,000 DOE

📍Milton Keynes

As our Microsoft Dynamics 365 Manager, you will play a crucial role in enhancing and expanding our current Dynamics 365 environment, integrating it into all facets of our sales, marketing, customer data management, and engagement strategies. Your responsibilities will include:

• Taking product ownership of the Dynamics 365 platform in the UK, covering Sales (CRM), Client Care, Field Services, and Customer Voice.
• Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements.
• Gathering and documenting business processes, and advising on future state improvements.
• Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super users and commercial team members, and ensuring best practices through Definition Handbooks, Quick Start Guides, and user training.
• Analyzing and monitoring data quality and segmentation opportunities, ensuring all data feeds comply with GDPR.
• Managing the UK CRM/Lead Management strategy in alignment with business objectives.
• Overseeing the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations, and strategies at each stage.
• Building, executing, and optimizing targeted automated sales/marketing journeys to boost lead generation, sales conversion, and client retention.
• Creating highly engaging and personalized campaigns, with an emphasis on testing and learning to optimize future results.
• Continuously analysing data, making recommendations for new campaigns to drive sales and identify cross-sell and upsell opportunities.
• Developing reporting dashboards for Senior Management to measure KPIs accurately and determine ROI.
• Building effective relationships with all stakeholders across the business.

If you're ready to leverage your expertise in Microsoft Dynamics 365 to drive forward our business, we want to hear from you.

• Experience with Dynamics 365 in a consulting role.
• Experience with Marketo to support sales and marketing efforts across the business.
• Adept at business requirement analysis with a focus on reducing development effort and simplifying delivery.
• Experience of large-scale CRM implementations.
• Business process mapping, modelling and documentation knowledge
• Ability to lead engagements and present to the C-Suite stakeholder.
• Excellent presentation and demonstration skills.
• Excellent communication skills - both verbal and written.
• Motivated self-starter - with the ability to work remotely.
• Organisation and planning - plans, organises and schedules in an efficient manner, focuses on key priorities.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [email protected].

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!