Account Manager – Remodel Services

The Account Manager for remodels develops professional relationships with key customer roles within the remodel and reflow processes, Project Service Managers, Retail Operations, and People Operations to drive sales through service execution of Remodel projects for customers and customer vendors. This role coordinates project information and is responsible for delivering key information to various departments in the company (Project Managers, Retail Operations) and a strong and executable plan. They will proactively assess and clarify customer needs so that they can deliver on those expectations with the necessary information and planning. This will allow Retail Operations to execute plans successfully at the individual store level.  

What we do: http://www.youtube.com/watch?v=Nt0v1UV9AsM

• Establish and maintain relationships with Meijer Project Team and all impacted third party vendors
• Meets with key project stakeholders to develop project plan and coordinate retail support
• Develop project scope and pricing to support project
• Develop project timelines from start to completion
• Organize, attend, and manage project planning/progress meetings
• Report and escalate to management as needed
• Ensure that all projects are delivered on-time, maintain scope, and are completed within budget
• Forecast and track key metrics with analytics team
• Work with Analytics team to report and mange metrics
• Identify new growth opportunities that offer alignment with service platform and Retail Operations capabilities
• Assist in meeting Annual Plan goals and objectives
• Create, document & refine best practices to support plan goals, ensure consistent information is being supplied
• Investigate and assist in the resolution of issues for each area relating to project completion
• Constantly review progress, celebrate achievements, and revise to eliminate negatives
• Understand and fully implement best practices for delivering detailed information  
• Embrace the use of technology to enable better communication and decision making
• In coordination with Serv-U Sales, build and maintain strong relationships with Meijer management, with the goal of great communication and a better alignment of SUS capabilities with customer expectations

• Defined Sales objectives- Period and Annual
• SubItUp Project and Tasks objectives
• Margin objectives for Project Bids
• Delivery and Accuracy of Project Planning Information
• Communication and analysis of key metrics

• Bachelor’s degree or equivalent related education & experience required
• 3-5 years in a sales and service industry, with a demonstrated track record of success building high performance teams and providing consistent results in the areas quality, efficiency, within budget
• General understanding of construction impact on project scope - building/demo of gondolas, flooring, electrical, and refrigeration
• Strong desire to lead and work with people to help them achieve to their potential
• Results oriented. Organized & methodical.  Embrace learning and change
• Desire to work in a team-oriented environment, with respect for all team members
• Ability to communicate effectively, write legibly, follow directions
• Strong analytically
• Able to analyze data and activities and quickly determine opportunities for improvement and develop a game plan for implementation

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.

We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.