Job details

Contracts Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Fuel ServiceNow’s Innovation Engine by:

- Working across our Legal team and other functions to bring strategic products to market
- Providing scalable programmatic support for geographic & vertical market expansion of hyperscaler offerings
- Supporting acquisitions and investments through due diligence, deal closure and GTM planning
- Ensuring the correct legal terms and contracting processes are in-place for strategic offerings and enabling internal teams to help understand and sell using terms those

Qualifications

To be successful in this role you have:

6+ years of experience in a contracts or commercial legal roles; software/SaaS experience is an advantage
Strong understanding of the technology product lifecycle, including NPI, GTM, and Sales processes
Ability to read, interpret, and draft business terms and conditions
Strong analytical abilities and business acumen with excellent communication skills
Adept at business partnering and working with cross functional teams
Self-motivated and able to work under pressure, and dependable with deliverables and deadlines
Program management experience a plus
BS/MS in Legal Studies; MBA Business Administration, or related fields a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$110000 / YEARLY (est.)

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$90000K

$130000K

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What You Should Know About Contracts Manager, ServiceNow

Join ServiceNow as a Contracts Manager at our vibrant Austin, Texas office, located at 201 West 5th Street, 11th Floor! As a Contracts Manager, you’ll play a vital role in fueling our Innovation Engine, collaborating with our Legal team and various functions to strategize and launch groundbreaking products to market. Your expertise will ensure that we have robust legal terms and contracting processes in place to effortlessly support our growth in new geographic and vertical markets, as well as integrate recently acquired companies with finesse. If you have over 6 years of experience in contracts or commercial legal roles, particularly in the software or SaaS domains, you have what it takes to excel at ServiceNow. We’re looking for someone who can skillfully interpret and draft business terms, has a solid understanding of the technology product lifecycle, and can build strong partnerships with cross-functional teams. You’ll thrive in a fast-paced environment, be self-motivated, and excel at managing multiple priorities. If you’re eager to contribute your unique experiences and help us on our journey to make the world work better for everyone, we would love to hear from you!

Frequently Asked Questions (FAQs) for Contracts Manager Role at ServiceNow

What are the main responsibilities of a Contracts Manager at ServiceNow?

As a Contracts Manager at ServiceNow, your primary responsibilities include collaborating with the Legal team to bring strategic products to market, providing support for geographic and vertical market expansion, facilitating acquisitions and investments, and ensuring that the necessary legal terms and processes are in place for strategic offerings.