Partner Success Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

• In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow Partner Delivery Practices.
• Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement these ServiceNow products/solutions.
• Work closely and collaboratively with the Alliance and Channels Ecosystem (ACE) partner management teams in each geography to ensure visibility into which partner practices have been validated.
• Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner led implementations globally.
• Work with partners to develop their ServiceNow delivery practices and provide Alliance teams with insight into Partners who have validated Practices.
• Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
• Support escalations related to partner led implementations and drive remediation.
• Be recognized as a thought leader by the business unit, sales teams, and partner organizations.
• Present Executive level insights on partner implementations and related Practices

To be successful in this role you should have: 

• 10+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
• A background working in software delivery organizations with domain expertise and understanding of relevant business use cases.
• Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.
• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
• Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
• Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and GPC leaders across the ecosystem.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker
• Willing to travel at least 50%.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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