Sr Principal Product Manager - Platform Analytics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team 
The ServiceNow Platform Analytics team delivers world-class analytics solutions, enabling companies to take action using data, workflows, and AI. We're introducing innovative capabilities to help businesses connect, understand, and act on any data. 

The Role 
Join us in developing a cutting-edge data exploration product that leverages advanced AI to accelerate insights and decision-making. This highly collaborative role involves working with product managers, UX designers, customers, and engineers to build high-quality analytics solutions that are core to the ServiceNow platform. 

What You’ll Do in This Role:

Deliver Customer Value 

• Engage with internal and external customers to identify requirements and use cases for the new analytics data explorer 
• Evangelize analytics products and capabilities to drive awareness, enablement, and adoption 
• Integrate usability studies, research, and market analysis into product roadmap and requirements that deliver clear customer value. 

Lead and Execute 

• Manage stakeholders, communicate product priorities, and build alignment. 
• Work with cross-functional teams to execute the product roadmap and deliver high-quality solutions. 
• Take ownership and drive outcomes, regardless of role or organizational boundaries. 

Make an Impact 

• Define the vision and strategy for our analytics products that unlock new market opportunities. 
• Contribute to a high-performing product team that delivers meaningful outcomes. 
• Influence other product teams as a domain expert. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry 
• 8 years of Product Management experience or equivalent in a technical role 
• Domain experience in analytics, data products, semantic layers and/or knowledge graphs 
• An understanding of the broader data and analytics space, and how companies are utilizing data in near real-time to unlock innovations and power AI 
• A strategic mindset to define product vision and strategy that delivers strong customer value and produces business outcomes 
• Strong prioritization skills that are data-driven and based on market needs 
• Experience building and operating enterprise-class data applications 
• Demonstrated experience owning an actionable product roadmap and driving execution 
• Ability to inspire and align engineering teams to deliver exceptional experiences 
• Technical savvy and experience working with developers and architects to build scalable and highly reliable services that are part of a larger platform 
• Business savvy with a track record of delivering impactful business outcomes 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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